SHIPPING & RETURNS

  • The Neon will be delivered in a safe and resistant double box filled with foam packaging.
  • We are using DHL, Fedex or UPS for your shipment, depend on your country we will select the best shipping company for your product to arrive fast and safe.
  • All our shipments come with online tracking number.
  • Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.

Customs

  • International customers are responsible for any customs or import duties after shipment was made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges.
  • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
  • Delivery Standard excludes day of posting and time spent on customs clearance.

Tracking

  • Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

After Shipment

  • Tenant’s presence at the shipping address is required for signing of parcel during delivery.
  • One delivery attempt will be made and if it is unsuccessful, the recipient will be allowed 5 business days to pick up the parcel at his local post office nearest to your shipping address.
  • If the recipient failed to claim the parcel within the allowed period, it will be returned to us and we will have to collect shipping charge from you before we resend the parcel.

No Returns or Exchanges

  • All sales with SNEAKERDECO are FINAL. If you have any questions or concerns with a product on our site, please send us an email at info@sneakerdeco.com before committing to purchase.