Q1. What is in my Box?

-  Neon

- 100-240V AC transformer

- Instruction sheet

- Stickers

 

Q2. Will my neon work in my country?

YES, We are using AC 100-240V transformers and will provide worldwide adaptors, so if you live in USA, UK, Europe, Japan or Australia... Your neon will light up.

 

Q3. How is the Neon packed?

The Neon is packed in double carton mail order packaging. Very strong brown box filled with foam. This kind of packaging has been developed specially for the air shipment of our neon to arrive safely to your location.

 

Q4. How long the delivery takes?

We will ship your order using DHL, Fedex or UPS service with tracking number. It will be shipped directly from our Hong Kong production plant. It will take about 4 to 7 business day for your parcel to arrive at your location. You can track the shipment.

Delivery Standard excludes day of posting and time spent on customs clearance.

 

Q5. Is the shipping fees included in the price?

Yes, the price includes shipping worldwide.

For Hong Kong Residents only you can use the Promo Code: HKONLY, you will get the price without shipping fees. Delivery will be done by SF.

 

Q6.Will I have to pay tax and duties in my country?

International customers are responsible for any customs or import duties after shipment was made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges.

Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

 

Q7. What to do if my neon arrived broken?

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at info@sneakerdeco.com and send us detailed pictures of the breakage.

After reviewing and accepting your case we will send you a new spare neon tube.

 

Q8. Does my neon comes with a warranty?

YES, it has 1 year warranty on electrical components.

 

Q9. What is my neon lifetime?

The lifetime of a neon is subject to different criteria, using time, environment, quality of the household electrical installation.

We don't suggest to keep your neon running 24 hours in order to optimize its lifespan. We can say that with a normal use the neon can last 6 to 10 years.

 

DISCLAIMER

Neon are sculpted by hand, there is no tooling or machine to bend the glass tube.

For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.